Service Manager - NorthPoint Management

Job Description

Position Status: Non-Exempt

Mission: We are a team that aims to provide excellent service through one relationship at a time. We do this by putting people first, taking ownership of every situation, doing the right thing every time, maintaining our financial discipline, and living generously.

RESPONSIBILITIES

The successful candidate will fulfill the following general list that includes, but is not limited to:         

• Ensure resident service requests are handled in a timely manner.
• Troubleshoot and perform necessary repairs to the community including plumbing, HVAC, appliances, carpentry and electrical.
• Comply with OSHA/EPA regulations.
• Maintain the exterior/interior of the community to exceed apartment living standards.
• Ensures the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi-Family operations.
• Any other additional task required

QUALIFICATIONS

Education, Experience, and Characteristics that are desirable for job success:

• High School diploma, GED or related experience and/or training
• Must have a valid Driver’s License
• Excellent leadership and teambuilding skills
• Provide own hand tools and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices
• Background in excellent customer service.
• Proficient communication skills both verbal and written.
• Ability to multi-task and strong organizational skills are required
• Able to be on-call to respond to after-hours emergencies.
• EPA Universal HVAC Certified for refrigerant recycling.

• Willing to work weekends and a varied schedule
• Able to be on-call for responding to after-hours emergencies
• Excellent attitude, teamwork skills and self-motivated
• Energetic, resourceful, and hands-on individual with a strong service orientation
• Able to approach problems both logically and creatively
• Confident and knowledgeable when interacting with all team members & outside parties
• Able to work collaboratively as a team and independently
• Ability to multi-task and strong organizational skills are required
• Sensitive to confidential information and matters

• Ability to work in a team environment and help teammates as necessary

• Must be able to carry/ transport items weighing up to 25 pounds
• Daily ascending/descending of stairs and occasionally of ladder to perform work orders
• Must be able to perform work both inside and outside
• Continuous walking and standing
• Must be able to remain in a stationary position for long periods of time

• Must be able to move, bend, squat, stoop, twist, climb stairs and turn to perform day to day
  responsibilities

Please submit resume to: kmedler@northpaointkc.com