Community Manager - NorthPoint Management

Job Description

Position Status: Exempt

Mission: We are a team that aims to provide excellent service through one relationship at a time. We do this by putting people first, taking ownership of every situation, doing the right thing every time, maintaining our financial discipline, and living generously.

RESPONSIBILITIES

The successful candidate will fulfill the following general list that includes, but is not limited to:         

• Lead Maintenance and Leasing teams to ensure top notch customer service and curb appeal
• Monitor community income and operating expenses
• Manage and maintain customer billing information
• Review and process accounts payable (invoicing) for processing
• Responsible for weekly and monthly owner reporting
• Responsible for the financial performance of the community
• Oversee leasing, touring, move in processes along with maintaining occupancy at the community
• Ensures the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi-Family operations

• Approve and oversee staff schedule
• Oversee and implement the market survey, monthly marketing plans and outreach marketing
• Attend manager meetings, networking events, and represent Northpoint in AAKC committees, volunteering and events
• Ensure that employees are able to “Live Generously” and encourage volunteering
• Resolve resident issues to ensure resident satisfaction

• Provide continual training opportunities for the community team and peers.
• Walk buildings, vacant units and property regularly or as required
• Any other additional tasks that are required

QUALIFICATIONS

Education, Experience, and Characteristics that are desirable for job success:

• High School Diploma, GED or related experience and/ or training
• Must have a valid Drivers License
• Organized and have the ability to multi-task in a busy environment
• Have a background with superior customer service
• Excellent leadership and teambuilding skills
• Ability to take ownership of any task assigned
• Confident and knowledgeable when interacting with all team members & outside parties
• Able to work collaboratively as a team and independently

• Proficient in Microsoft Word, Excel and Google applications
• Entrata/Yardi experience is a plus along with familiarity of Blue Moon lease

• Proficient communication skills both verbal and written
• Ability to multi-task and strong organizational skills are required

• Excellent attitude, teamwork skills and self-motivated
• Energetic, resourceful, and hands-on individual with a strong service orientation
• Able to approach problems both logically and creatively
• Confident and knowledgeable when interacting with all team members & outside parties
• Sensitive to confidential information and matters

• Must be able to carry/ transport items weighing up to 25 pounds

• Continuous walking and standing
• Must be able to remain in a stationary position for long periods of time

• Must be able to move, bend, squat, stoop, twist, climb stairs and turn to perform day to day
  responsibilities

Please submit resume to: kmedler@northpaointkc.com